A Secret Shopper Trip to the Library- "What's a good book?"
I began this experience already a bit uneasy with the initial approach. As someone who makes recommendations a lot, or just from my own experience working with different kinds of professionals, or even hobbyists, one of the most dreaded questions is “What’s a good X ?” with no other follow up. It’s a question that offers no information for the recommender to go on. It’s like being asked to choose dinner when the other person “doesn’t care, you pick.” There are implicitly a thousand wrong answers to a supposedly open-ended prompt. Recommendations are best when they’re personal and specialized, that’s what makes them most effective. And people who are invested in the thing that they’re being asked about tend to be excited to have the opportunity to flex their knowledge and expertise by making good, effective, recommendations. Anyone who’s ever successfully gotten a friend into a hobby, or a favorite author, knows this feeling of success. It’s not so much abo...